Customer Satisfaction Survey
*
PETSuites respects your privacy. Personal information will be kept confidential.
Customer Name:
Customer Address:
Email:
Phone:
Pet Name/s:
When was the last time your pet visited PETSuites?
Within the past 7 days
Within the past month
Within the past 6 months
Over 6 months
Which PETSuites location did you visit?
Erlanger/Airport
Indianapolis
Lexington
Louisville
Sharonville
Approximately how many times has your pet/s visited PETSuites?
One time only
More than one but less than five
More than five but less than ten
More than ten
What type of pet did you bring to PETSuites?
Dog
Cat
Both
Which services did you use at PETSuites?
Overnight Boarding
Daycare Boarding
Daycare/Groom Package
Grooming/Bathing Services
Retail Purchase
Overall how satisfied are you with PETSuites performance in the areas listed below?
5-Very Satisfied 4-Satisfied 3-Somewhat Satisfied 2-Somewhat Unsatisfied 1-Very Unsatisfied
A)Cleanliness of Resort
5
4
3
2
1
B)Promptness of Service
5
4
3
2
1
C)Friendliness of Staff
5
4
3
2
1
D)Care given to your Pet
5
4
3
2
1
E)Playtime options available
5
4
3
2
1
F)Grooming Services
5
4
3
2
1
G)Pet Accommodations
5
4
3
2
1
H)Value of Services
5
4
3
2
1
I)Check In Process
5
4
3
2
1
J)Check Out Process
5
4
3
2
1
K)Convenience to Home
5
4
3
2
1
L)Hours of Operation
5
4
3
2
1
M)Staff Knowledge
5
4
3
2
1
N)Overall Experience
5
4
3
2
1
If you were unsatisfied with any of your interactions with PETSuites, please check the area below. Please check any areas that apply.
Reservation Process
Check In/Out Process
Customer Service
Policy/Procedure
Price
Pet Related Concern
Staff Interaction
Grooming Services
Other
Please use the box below to describe your concern in more detail.
Did you communicate your dissatisfaction to a manager or other staff member?
Yes
No
If yes, did the staff person attempt to resolve your problem?
Yes
No
Were you satisfied with the resolution to your problem?
Yes
No
Would you like to be contacted regarding your concern by a member of PETSuites Management Team?
No
Yes
From the list below, please rate what is most important to you when selecting a boarding or grooming resort for your pet? 5 being most important to 1 being the least important.
A)Cleanliness of Resort
5
4
3
2
1
B)Promptness of Service
5
4
3
2
1
C)Friendliness of Staff
5
4
3
2
1
D)Care given to your Pet
5
4
3
2
1
E)Outdoor time for your Pet
5
4
3
2
1
F)Grooming Services
5
4
3
2
1
G)Size of Pet Accommodations
5
4
3
2
1
H)Price and Value of Services
5
4
3
2
1
I)Check In Process
5
4
3
2
1
J)Check Out Process
5
4
3
2
1
K)Convenience to Home
5
4
3
2
1
L)Hours of Operation
5
4
3
2
1
M)Staff Knowledge
5
4
3
2
1
N)Training Services Offered
5
4
3
2
1
O)Pick-up/Delivery Service
5
4
3
2
1
P)Use
your
Vet when necessary
5
4
3
2
1
Q)Frequent Customer Club
5
4
3
2
1
R)Daycare Services Offered
5
4
3
2
1
S)Group Pet Playtimes
5
4
3
2
1
Please include any additional comments in Narrative.
What additional services would you like to see offered by PETSuites?
How likely are you to use the services of PETSuites in the future?
Very Likely
Likely
Maybe
Unlikely
Very Unlikely
How likely is it that you would recommend PETSuites to someone else?
Very Likely
Likely
Maybe
Unlikely
Very Unlikely
Your feedback is very important to us.
Please use the box below to make any additional comments or suggestions.
Thanks for your time.
I allow PETSuites to post my comments on their website or other published materials.
Yes
No
cincinnati - airport
cincinnati - north
dayton
indianapolis
lexington
louisville
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