Above all else, we want your pet to be comfortable and you to be at ease. Whether you are leaving your precious pet for a haircut, a day of play or a full-fledged vacation, in order to ensure your pet’s comfort and your peace of mind, you can expect the following:
We will require proof of up to date vaccinations for each pet. The health and safety of each guest is a top priority at PetSuites, so there are no exceptions made. In general, for our canine guests, we will need to see proof of a current DHLPP, Rabies, and Bordetella vaccine for all services including boarding, daycare and grooming visits. Effective July 1, 2018, Canine Flu (H3N8 and H3N2) vaccinations will also be required*.
For our feline guests, we will need to see proof of a current FVRCP and Rabies vaccine. Please visit our boarding, daycare and grooming pages for specific vaccine requirements. Any vaccine updates should be administered at least 5 days before your arrival date.
We offer tours of our facility anytime. Please stop by during our business hours for a tour to see and smell the PetSuites difference.
We know saying goodbye is the hardest part! With this in mind, we prefer to keep goodbyes between you and your pet brief and in our lobby. We feel this helps to minimize your pet’s potential anxiety regarding separation.
*PetSuites Louisville already requires the Canine Flu vaccines
We log each pet’s eating, elimination and behavior daily, whether they are visiting us for a day, a week or longer. During the checkout process, a customer service team member will verbally review details of your pet’s stay including eating, eliminations and behavior during their stay.
We encourage you to bring your pet’s food from home if he/she is not currently on an IAMS product. Keeping your pet’s diet consistent minimizes the chances of any tummy issues during their visit. Raw diet restrictions may apply. Contact your nearest resort for details.
We want PetSuites to be your pet’s home away from home. Feel free to bring any bedding, toys or treats that will help to achieve this goal. We suggest you don’t bring anything of high value – sentimental or otherwise – as some items may be lost, chewed or otherwise destroyed in all fun your furry friend will be having.